If you are not completely satisfied with your purchase simply return the item or items to us in their original condition within 7 working days starting the day after delivery. Please follow the returns process on the back of your delivery note.
Customers placing orders between 30th November and 22nd December have until 10th January to return their goods. All other orders are subject to our current policy of 28 days. All returns are inspected and all goods need to be in their original condition and wrapping (e.g. shoe boxes). Please remember to include the order reference, so we can identify you and tick whether you want a refund or replacement.
On receipt of the item we will issue a full refund on receipt or exchange the item as requested. Please note, if you wish to exchange the garment for a alternative product you will need to return the garment to us for a refund and complete a new order via the website.
The cost of a return is the customer's responsibility therefore we would advise you to return items to us through an insured delivery service.
The length of time a payment refund is made is dependent on the card issuer. Please allow 10 working days for the refund to appear on your debit / credit card statements.
Please note, for hygiene reasons, some items are non-refundable.
Faulty Returns
If the product is faulty or not the correct product you purchased simply fill out the form attached to the back of your delivery note and return the item(s) to us.
You will need to give us a brief reason for the return and whether you need a refund or an exchange. Refunds will be processed upon receipt of the items and examination of the product.
There is a returns sticker on your delivery note. Please send the returns to:
Field9.com
36 Stockport road
Marple
Stockport
Cheshire
SK6 6AB
Field9.com helpdesk contact number 0844 474 0909, Monday to Saturday 10am - 4pm.
Note: Please ensure that when you are trying on garments please do not wear makeup perfume deodorant which may leave marks on the products - field9.com will not accept items that are not returned in their original condition.
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If you are returning an item, or items, to us for a refund or an exchange then the cost of returning the item to us is your responsibility.
Please note, the item is your responsibility until it reaches us. We therefore recommend you send it to us using a delivery service that insures you for the value of the goods, such as Royal Mail recorded delivery. This will cover you if the items are lost.
If the item you received is faulty, please follow the returns process noted on the back of your delivery noting the fault in the reasons code section.
If the item you received is not what you originally ordered, please return the item noting the details on the returns form.
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